HOTEL ADMINISTRATOR

HOTEL ADMINISTRATOR

A hotel administrator is responsible for welcoming hotel guests and providing services related to check-in, accommodation, and room allocation. This is why employers are extremely attentive when it comes to selecting hotel administrators, as the hotel's reputation is greatly influenced by the attitude and quality of service provided by them. In turn, positive customer reviews attract new guests to the hotel, contributing to its continued success.

The terms of reference for a hotel administrator involves the fulfillment of various duties, including:

- Managing the registry of available rooms, booking, and room allocation.

- Registering arriving guests and issuing room keys.

- Addressing guest requests for room cleaning, additional services, and complaints.

- Providing information related to hotel services on social media.

- Receiving and sending letters and other correspondence.

- Preparing reports.

- Managing staff and their work.

- Resolving conflicts and more.

These are some of the responsibilities carried out by a hotel administrator.

Furthermore, the demand for the knowledge and skills of a hotel administrator is also high. These may include:

- Proficiency in foreign languages, such as Russian, English, or other languages according to the employer's requirements.

- Proficiency in using computers, various software programs, and the internet.

- Knowledge of laws and regulatory documents governing the hospitality industry, service provision, and more.